MARCH 2024TELECOM BUSINESS REVIEW 19PalniES solves the challenges of acquiring aerial and underground fiber installation permits by streamlining and simplifying the time-consuming process. The expert team has a model where it engages with the jurisdictions and advances the process to ensure permit approvals quickly. It also helps clients meet the regulatory requirements and standards. Based on the federal and municipal requirements that determine the routes, whether all aerial, underground installations, or alternating, clients are provided with the required support to achieve regulatory compliance. PlaniES' focus on excellence has enabled clients to record zero rejections from the jurisdictions due to violations.A Culture Steeped in Customer Satisfaction Customer-centricity is deeply entrenched in PalniES' DNA. The team breaks the persistent cookie-cutter mold with a personalized, need-based approach. It understands the challenges individual clients face, agrees on a cost upfront, and paves the path for speedy project completion and problem resolution. Better highlighting its zeal to stay true to its value proposition is its capability to rarely overrun the agreed cost and agility to absorb unforeseen negative impacts.The ability to skillfully solve problems for clients has enabled it to maintain long-standing relationships with them and bag repeat business. This has catalyzed the transition of its role from being just a vendor to a strategic partner.A testament to PalniES' ability to deliver flawless services and build strong relationships with clients is its engagement with an ISP looking to ensure regulatory compliance for advancing its broadband project. Multiple vendors partnered with them in building broadband networks for cities and neighborhoods with a target of around 50,000 homes a year. The client was challenged with delays in receiving approvals from the regulatory boards. PalniES started as one of its vendors offering design services and, due to its expertise, extended its value proposition to bring down the timelines for aerial permits from six months to a month. It helped the client prepare the documents for jurisdiction permits, contain costs, and comply with regulations as quickly as possible. Eventually, its excellent service capabilities and nimbleness strengthened the business relationship with the client, and today, the team is offering turnkey engineering services, proving to be a trusted partner for the client.Proven Track Record of Continuous ExcellenceAt the heart of every client's success is PalniES' systematic methodology. Every onboarded client is served by its delivery team committed to offering the promised services. The delivery team follows a checklist comprising the various offerings and strives to meet timelines and exceed client expectations while maintaining service quality. It consults with the client to understand their needs, the key success criteria, and potential risks involved and makes another checklist of various elements factoring in the successful delivery of the product. The team proactively works hand-in-hand with a client to provide the right product within budget. PalniES' expert team of around 500 professionals working globally, enables clients to achieve their telecom engineering goals. With a lean hierarchy and employee-friendly work culture, the team is instrumental in the success of numerous clients.The company fosters a culture of safety in its workplace by ensuring standardized and hazard-free office buildings. When it comes to field operations, PalniES takes extra care and follows strict safety measures by providing workers in outdoor settings with high-visibility vests, which are to be worn throughout operations. They are provided with training on safety standards and local guidelines. PalniES equips the team with all the knowledge needed to help the crew navigate and acclimatize to the areas for smoother operations. Drawing on its extensive knowledge base and industry best practices, PalniES is reimagining the future of engineering, helping clients rest assured that they will deliver the best telecom services. Our value proposition is clear; no matter what, we are reliable and adept at addressing client needs by delivering efficient services
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