Telecom Business Review: Specials Magazine

If you’re like me, sometimes you just want to have a conversation with your network. When things go wrong, and you’re searching for a workaround, it would be nice to just ask, “Do you know why my network is so slow?” If you join me in that frustration, there’s good news! And, if you thought the solution would have something to do with AI, well, you’re right! There’s a new AI technology called Generative Artificial Intelligence (GenAI) that uses Large Language Models (LLMs) trained on massive amounts of data. When augmented with information about your network, GenAI chatbots can be used to have a conversation with you about anything contained within the LLM. The most recognized chatbot is ChatGPT, by OpenAI, but there are many others, and more are being developed every day (e.g., (Claude by Anthrophic, Llama 2 by Meta, Bing Chat by Microsoft, and Bard (LaMDA) by Google). Recently, companies that provide Network Performance Monitoring (NPM) tools have started offering tools that use ChatGPT, and the results are going to change the industry. The best part is that anyone can use ChatGPT today and see significant improvements in their NPM. We have only begun to scratch the surface, but ChatGPT can provide many amazing benefits that were previously only available by asking experts, and even then, we may not be able to provide answers as clear and accurate as ChatGPT. For example, here are a few common tasks that ChatGPT can help you with: • Hardware-related issues – ChatGPT can provide suggestions as to possible causes of the issues and then provide step-bystep instructions on how to fix them. It sometimes provides configuration scripts and other instructions to guide you to a fast solution. • Network issues – ChatGPT can be your diagnosis assistant. It will offer recommendations, provide alternative approaches, and allow you to ask questions along the way if you don’t know how to carry out its instructions. In the very near future, network a

Reliacom was built on a simple principle—quality support builds long-term customer trust. That belief has shaped the trust clients place in the company when managing complex, multi-vendor telecom environments. From its earliest engagements, Reliacom positioned itself as the single point of ownership for organizations frustrated by fragmented relationships and unresolved accountability. Rather than acting as a broker between vendors, it assumes responsibility for how systems are designed, deployed and supported. This ensures continuity, reduces risk and supports the smooth running of critical infrastructure. The ownership-first model has shaped long-term client relationships that extend beyond individual projects, with many organizations continuing to work with Reliacom for more than a decade. Catering to enterprises, global organizations and Fortune 300 firms across 196 countries, Reliacom prides itself on a 100 percent client retention rate. According to Adam K. Fargiano, president and founder, this achievement stems from a deep-rooted human commitment and the refusal to shift responsibility back to clients once systems are live. “Our clients stay with us after seeing the quality of our work and the dedication we bring to every project,” says Fargiano. Reliacom blends telecom, IT and AI to accommodate the varying connectivity requirements of today’s businesses. Its all-in-one service framework includes Layer 1 to Layer 7, AI-assisted monitoring, data center interconnects, MPLS, SD-WAN and voice network management. By delivering a unified ecosystem, it serves as an integrated communications backbone that is global, intelligent, reliable, secure and scalable..