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Telecom Business Review: Specials Magazine
OneVizion
Connected Data, Confident Decisions
Missed deadlines and budget overruns often stem from fragmented data and outdated tools that slow down critical infrastructure projects. Many organizations accept this as inevitable until they work with OneVizion. OneVizion offers a low-code, cloud-based platform designed to help organizations control their data rather than be controlled by it. By consolidating information into one flexible, secure system, the company replaces confusion with clarity and builds a foundation that adapts to client needs, rather than forcing them to conform to rigid, pre-set structures. From Overwhelm to Order Organizations often find their way to OneVizion at a moment of frustration. Many have invested in off-the-shelf tools that promised simplicity but instead created new complications. Configurations extend for months, costs continue to increase, and the opportunity to tailor the system to unique workflows disappears because those tools are confined within someone else’s infrastructure. OneVizion approaches these challenges differently. Its platform utilizes Linked Record Architecture® to simplify the connection of data, reflecting the real-world relationships between projects, assets, and stakeholders. For industries like telecom, where engineers, municipalities, vendors, and clients all contribute to a single initiative, this creates a shared environment that breaks down silos, improves collaboration, and accelerates decision-making. The results are immediate and tangible. Teams no longer struggle to piece together disconnected systems; instead, they operate within a streamlined, unified platform that scales with the business. Accurate, connected, and accessible data empowers teams to move with confidence, turning what was once a daily source of frustration into a foundation for efficiency, growth, and innovation. A Platform That Works the Way Teams Do< OneVizion doesn’t just drop a product and walk away. It rolls up its sleeves and dives into the real-world data that drives each client’s business. Sometimes that means sifting through endless spreadsheets; other times, it’s sketching out workflows on a whiteboard over coffee.
Top Cloud Communication Solutions Provider 2025
Fusion Connect
Cloud Communications Tools That Work Hard, Teams That Care Harder
Sharma Montgomery, Senior Vice President of Customer Experience, Rod Brownridge, Senior Vice President of Operations
Today, businesses are more connected than ever before through voice calls, cloud platforms, and digital collaboration tools, keeping customer service teams and their customers aligned. But just one glitch can bring down a dealership’s sales or stall a supply chain’s flow. The latest state-of-the-art tech opens doors for providers of all sizes, but businesses need a partner, such as Fusion Connect, to show up, answer the call, and not rest until the customer’s needs are met. Such customer-first commitment is inherent in Fusion Connect’s DNA and shapes the way it delivers and supports its suite of cloud-based communications and managed services. The company delivers integrated cloud-based solutions encompassing managed network services, unified communications, and collaboration tools, all supported by 100 percent U.S.-based service staff. “What sets us apart is how we show up for our customers. Through personal attention and a commitment to problem-solving that goes beyond what we sell, we’re always putting the customer experience front and center,” says Sharma Montgomery, senior vice president of customer experience. Building trust that drives long-term customer loyalty and business momentum takes commitment and time. Fusion Connect has a legacy of elevating customer experience to the top, giving it an equal voice among its senior leadership. In fact, the duo—Montgomery and Rod Brownridge, senior vice president of operations—collaborate to ensure that the customer experience remains a top priority at every level in the company and at every step in the customer journey. “We make sure every employee embodies a customer-first mindset because we believe everyone here plays a role in delivering an exceptional customer experience,” says Brownridge. This mindset runs deep and has recently earned Fusion Connect the prestigious Silver Stevie Award for Commitment to Excellence in Customer Experience. Fusion Connect’s customer support and operations teams have seasoned professionals averaging 13 years of industry experience. Every service ticket and order is assigned to a customer account manager who manages it from start to finish, while Montgomery’s customer experience team focuses on long-term relationships and routine health checks. Together, they proactively engage—even with small customers—to identify ways to enhance the customer experience. Fusion Connect often fills IT gaps for small businesses, offering fresh ideas and insights. In every interaction, the goal is to elevate the customer’s business and deliver real value.
Top Fiber Internet Provider 2025
Pavlov Media
Fiber that Connects Communities, Not Just Devices
Paul Gies, President of FTTP and Mike O’Linc, President of Infrastructure
Pavlov offers fiber internet services built for how people live today. With speeds ranging from 1 to 8 gigabits, every plan includes a whole-home Wi-Fi solution and an easy-to-use app that helps customers monitor their network, manage devices, and stay secure. Home connectivity needs are no longer confined to the indoors. In one instance, a customer struggled to connect a pool house security camera due to weak backyard coverage. Pavlov responded with an outdoor Wi-Fi solution, solving the issue without requiring new cables. The result was a happy customer and a prototype for future outdoor installations. Every internet service package comes with built-in tools such as Protect IQ and Experience IQ. These allow users to receive alerts about suspicious activity, schedule internet access for family members, and group devices by user profiles. Parents can control bandwidth for specific devices or monitor the time spent on various platforms, all from the same app. According to O’Linc, customers are motivated either by positive experiences or by avoiding frustration. If the experience becomes difficult or annoying, they seek alternatives. That is why Pavlov emphasizes exceptional customer service at every stage, from construction and installation through ongoing support.
Telecom Infrastructure Services
Leveraging Geospatial (location-based) Technologies for Efficient Fiber Rollouts and Network Management
Tarik Dixon, GISP, RICS, Head of GIS, Network Design & Operations, Digicel Group
VoIP Solutions
Optimizing WAN Operations Using Aggregate Suppliers and TEM Solutions: Enhancing Network Efficiency And Cost Management
Mike McMillin, Network Engineering Manager, Conagra Brands
Telecom Infrastructure Services
Driving Network Evolution with SD-Wan
Franklin Cabral, Vice President - Network Infrastructure, Apple Bank
Optical Fiber
Crafting the Future with AI, Cloud and Operational Excellence
Damian Ng, SVP of Technology, Head of Enterprise Architecture, Software Engineering, Reliability and Operations, Anywhere Real Estate Inc
Optical Fiber
Managing Data Security and Privacy Risks in Cloud Services Arrangements
Darrell Bateman, Chief Information Security Officer, City Bank
IN MY OPINION
Telecom Engineering Services
From Automation to Autonomy: The Dawn of Intelligent Quality
Gregory Goldshteyn, Video Engineering & Quality Assurance, Fox Networks Group
LAST WORD
Optical Fiber
The Convergence of it With the Internet of Things Innovation
Andy Shang, Vice President of Engineering, Gold Medal Products
IN FOCUS
Cloud Communications Strategic Role in Telecoms Evolution
The telecommunications industry is evolving with cloud communication solutions, enhancing scalability, efficiency, and innovation, while enabling operators to meet growing demands in a hyper-connected world.
Reimagining Asset Lifecycles in the Digital Telecom Era
The telecommunications sector is shifting towards a circular economy, prioritizing sustainable design, reuse, refurbishment, and advanced recycling to enhance durability and reduce environmental impact.
EDITORIAL
Building Resilient Infrastructure for a Connected World
Connectivity, resilience and intelligence no longer exist in silos. They share the same foundation, as fiber buildouts, asset intelligence and cloud communications converge into the unseen backbone of modern life. Multi-gigabit fiber, once a privilege of carrier backbones, now threads its way into homes and enterprises through 25G-PON deployments and 800G optics, raising expectations for what “the edge” can deliver.
Infrastructure oversight is no longer about ticking compliance boxes. Operators are embedding GIS-based digital twins, AI-led inspections and verified asset inventories into daily routines, shifting from audits to always-on intelligence. Communications are undergoing a quiet revolution, with cross-platform RCS secured by encryption, telco-grade APIs fueling new business models and agentic automation transforming contact centers into real-time nerve systems.
This is not simply a speed race. It is about whether societies can build trust into the very systems they depend on. The stakes are high and the signals are unmistakable: global telecom is expected to reach $2.87 trillion by 2030, expanding at a 6.5 percent CAGR.
Such numbers underscore that resilience and trust have become the new currency of connectivity.
We hope this edition offers insights that help industry leaders and innovators navigate change, build resilience and stay prepared for what’s next in a world where fiber internet, intelligent asset management and cloud-driven communications are redefining the future of connectivity and trust in critical systems.
