Guiando
Using Innovation to Streamline Expense Management

The world of telecommunications has significantly grown in recent years, with new technologies and platforms emerging at an unprecedented pace. Consequently, managing telecom expenses has become increasingly complex and challenging for all businesses.

This is where telecom expense management (TEM) software comes into play as it automates and streamlines telecom expense management processes, becoming an essential tool to optimize telecom spending and improve bottom line. The credit for the platform’s quick rise to prominence goes to companies such as Guiando, which specializes in developing innovative and unique TEM solutions.

Headquartered in Juiz de Fora, Brazil, Guiando has over 17 years of extensive experience in the telecom industry. Being in the sector for a long period has enabled the firm to create comprehensive TEM software called total web manager (TWM).

“Our TEM software provides our clients with total cost visualization and audit capabilities, giving them an administrative overview and detailed insights of their processes,” says Marcel Frajhof, managing director and sales director of Guiando. The platform also automates cost allocation per cost center and tracks inventory.

Using TWM, companies don’t have to rely on Excel to manage and track their operations. It is a big step that businesses can take towards streamlining the whole telecom process.

Automation is the firm’s core expertise. This sets Guiando apart from its competitors, as it drastically reduces the number of people needed to do a task. It involves centralizing the whole process to offer maximum accuracy and quality of the data collected.

Guiando uses automation to ensure seamless invoice management. The firm’s automated invoice management system works like clockwork, eliminating the need for any manual intervention. This provides more accurate and timely invoicing while freeing up the clients’ team to focus on more important tasks.

The firm's TWM and automation capabilities effortlessly blend with clients' vital systems, be it inventory management or ERPs. This empowers them to monitor and retrieve tax-related information, as well as simplify the otherwise complex process in Brazil.

When it comes to post-implementation support, Guiando goes above and beyond with a devoted team ready to guide clients in tackling their obstacles and achieving their goals. In addition, the expert support team embarks on onsite visits, setting up shop right in the client's office to offer real-time assistance.

The firm also has a client success team that provides ongoing support through various channels, including phone and email. Due to this holistic approach, Guiando has garnered rave reviews from satisfied customers. It's no wonder prominent corporations, like Fiat Chrysler Automobiles, entrust it with their implementation and support needs.

Another big name is Burger King, a fast-food chain that uses Guiando’s solutions to optimize its operations. The retail sector giant previously used a different SaaS platform, but it often gave inaccurate data.

Burger King approached the firm about using its TMW platform to manage inventory and invoices accurately.

Being the colossal fast-food titan, Burger King skyrocketed its operational game by embracing Guiando's ingenious solutions. In no time, Burger King completely revamped its inventory and invoice management, achieving astounding accuracy like never before.

The firm is an expert in creating unique solutions using the latest technology’s fabrics and providing reliable support. It is also known for its consultation service, where it dives deep into clients' invoices, revealing vital insights on cost structures, taxes, potential savings, and more.

Guiando is a proud member of Cubo, an innovation hub for Latin American startups. By making such alliances, the firm has the opportunity to be a part of the larger ecosystem, learning along with other startups and fostering innovation together.

By pushing the boundaries of innovation, Guiando will continue to expand its capabilities and help companies across the world.