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Telecom Business Review | Friday, September 02, 2022
Cloud computing aids telecom companies in swiftly recovering from stressful situations like sporadic high loads, hacker attacks, hardware failures, etc.
FREMONT, CA: Telecom companies play a crucial role in connecting people and bettering the lives of millions. Telecom operators have promoted remote work and studying and helped people worldwide stay connected. In addition, they have supported national healthcare systems, national and local governments, and corporate customers to keep vital processes going.
Here is how cloud computing helps telecom companies thrive and offer better services:
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- Ensure high scalability: telcos made their journey to the cloud and can readily scale up for today and scale back down once the demand for telecommunication services returns to normal.
- Guarantee resilience: cloud computing aids telecom companies in swiftly recovering from stressful situations like sporadic high loads, hacker attacks, hardware failures, etc. It follows a well-architected approach that allows the self-healing of a system in time. Anomaly detection, automation, and adaptiveness are the main concepts of it.
- Offer quick disaster recovery: anything from a power outage at a data center to a security breach may reason data loss. If you have backups of databases saved in the cloud, you can swiftly restore all the data.
- Improve time-to-market: with cloud computing, telecom companies can deliver their products and services faster since they no more have to procure individual pieces of hardware for each function in the network. They can now develop network functions from the outset as software and run them on servers hosted in a cloud environment.
- Cut expenses: Regarding cost economics, the cloud decreases the operating expense of a company setting up and managing its own data center. This incorporates various costs, hardware, software, servers, energy bills, IT experts, etc. With cloud infrastructure, a telecom company pays only for its services.
- Enhance customer experience: cloud computing helps telecom operators reduce latency, strengthen security, offer automated customer support, predict customer preferences, and provide new omnichannel digital experiences.
- Enable network automation: cloud supports automating today’s manual processes of designing and testing new network components; deploying, orchestrating, and monitoring networks. This becomes possible thanks to continuous integration, testing, and deployment. Modern networks can analyze their performance and respond to issues in real time, which only boosts customer satisfaction.
- Make use of data: telecom companies process vast quantities of customer data. And cloud enables operators to drive useful insights from this data with the help of data science and data analytics. Therefore, telcos can use these insights to further improve their operations. For instance, telecom operators provide data during the pandemic to monitor how people and crowds spread the virus.
- Generate new revenue streams: telecom operators can monetize their physical infrastructures by partnering with cloud service providers. Until now, operators and hyperscalers were seen as competitors. But partnerships between telecommunications companies and cloud providers will only support further market growth.
- Telcos can provide their infrastructures to cloud providers to help them get closer to customers at the edge by launching platform solutions dedicated to telecoms infrastructure and integrating directly with 5G networks. The latest such solutions include Wavelength from AWS, Azure Edge Zones from Microsoft and Anthos for Telecom from Google Cloud. Recently, Google Cloud and AT&T have announced a collaboration to help enterprises take advantage of Google Cloud’s technologies and capabilities using AT&T network connectivity at the edge, including 5G. Additionally, AT&T and Google Cloud intend to deliver a portfolio of 5G edge computing solutions that bring together AT&T’s network, Google Cloud’s leading technologies, and edge computing to help enterprises address real business challenges.
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