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Telecom Business Review | Tuesday, January 31, 2023
Technology and trends in the telecommunications sector will increasingly be leveraged to boost customer experience, network resilience, and value propositions.
FREMONT, CA: In many global markets, the next 12 months are expected to be bumpy, and communications service providers (CSPs) will not be immune to it. Innovation and digital transformation are being stepped up by businesses to offset this. The telecommunications sector will increasingly leverage several standout technologies and trends to enhance customer experience, business resilience, and value propositions.
Cybersecurity and Resilience: By 2023, network operators will have to take more steps than ever before to secure themselves against cyber-attacks and turbulent market conditions. When it comes to making a business truly robust and ready to face the future, covering both bases requires different technologies and tactics. Three factors have traditionally been seen as the biggest threats from a security standpoint; hackers and thieves seeking to expose data that can be sold on or used to compromise businesses, corporate espionage, and a lack of awareness among employees regarding basic security measures such as safe password use and phishing prevention.
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Cloud adoption: Instead of activating more private data centers, telecom service providers will increasingly move critical IT infrastructure to the cloud, whether it is public, private or hybrid. Cloud computing will enable telcos to provide scalable services that can be ramped up when demand grows and scaled back when external factors, such as rising costs of living or supply chain disruptions, dictate that business will slow down in 2023. As a result, new services can be brought to market quickly and tried before incurring huge infrastructure expenses if they are not immediately popular. By putting tools into their customers' hands quickly and efficiently, CSPs will differentiate themselves in the race to monetize 5G services.
Artificial intelligence: Every industry can be transformed by artificial intelligence (AI), and the telecom industry is no exception. Streamlining customer services to managing communications traffic across networks is just one example of how it is used. Using virtual assistants and chatbots, telecom operators can provide better technical support, network maintenance, and troubleshooting. As network usage changes, AI algorithms adapt and reconfigure networks, assigning more resources where traffic demand is high and reducing them when demand is low. A hybrid of machine learning and artificial intelligence (ML) is also used to detect fraudulent activity, such as unauthorized access to networks or specific areas of networks or theft of user-profiles and passwords. By 2023, we expect to see even more unique and interesting uses of AI in the telecom sector as AI technology becomes more sophisticated, and the challenges facing operators become more complex.
True or “Stand Alone” 5G: Consumer CSPs have started offering services based on 5G for several years, but most of them piggyback on existing 4G (LTE) infrastructure rather than using a pure form of 5G. It's unlikely users are making full use of it. Initially, 5G will be offered as a stand-alone service, and future phases will be based on "stand-alone" 5G. Several 5G features, such as network slicing, will come into their own here, according to experts.
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