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Telecom Business Review | Wednesday, December 29, 2021
TEM vendors provide the foundational functions of cost management for mobility and information technology, as well as telecom.
FREMONT, CA: The term "Telecom Expense Management" (TEM) has become somewhat of a misnomer. These days, TEM should be considered and described as Communications Lifecycle Management (CLM) because enterprises depend on technology surpassing legacy wireline boundaries.
To that end, a modern TEM (or, again, CLM) vendor serving the requirements of its clients will go beyond traditional TEM functions. This article discusses the advantages of utilizing Telecom Expense Management for Mobility & IT.
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What Does TEM For Mobility And IT Look Like?
A lot of practices that support TEM also apply to wireless and IT. For example, prime instances incorporate bill and inventory auditing, plan optimization, and other tactics for controlling and decreasing costs.
Still, additional approaches have evolved since mobility, and IT differ from telecommunications. And there is far more to true TEM – or CLM – than centring on expenses, regardless of the technology in question. Consider the following emphasizes:
Solution Design
Small and mid-sized enterprises with below $1 billion in annual revenue often need help figuring out the best way to provide mobility and IT. Progressive TEM vendors take this on for their clients.
Procurement And Deployment
For mobility and IT, a next-generation TEM vendor will further source and implement devices and services on behalf of customers. This accomplishes a couple of aims. First, it removes the burden from the enterprise and frees staff to work on activities that create organization-wide momentum. Second, it permits the enterprise to capitalize on the TEM vendor's carrier and equipment connections, securing the most beneficial pricing and terms.
Ongoing Monitoring And Management
Once the TEM vendor has arrayed the new mobility and IT initiatives, all while keeping the enterprise notified, it will then handle all monitoring and management for the client continuously. The customer will have visibility and insight using a software platform and send requests, but a duty for completing tasks tied to inventory, moves/changes/adds/disconnects, policy assignments, compliance and security, procurement, decommissioning, and more all fall to the TEM vendor.
The enterprise is aware of what is happening within its environment but does not have to perform the associated tasks. Say, for example, a security threat arises. The TEM vendor will address it proactively since it has the tools and partnerships to prevent breaches. The supplier will keep the client apprised and work with staff to fix the situation while spearheading the project. Very little should relax in the enterprise.
So, Why Use TEM For Mobility And IT?
By now, it must be clear that TEM can, and should, support and enhance mobility and information technology estates – delivered with a forward-thinking, knowledgeable, and equipped vendor. Therefore, it makes sense to consolidate management for each domain under one roof and to team with an expert who shoulders the enterprise's load.
Recall that, en route, this TEM vendor will continue to provide the foundational functions of cost management for mobility and information technology, as well as telecom. The fundamentals will always be important – it's just that they are no longer the only aspects of TEM, which has converted into across-the-board lifecycle management for telecom, mobility, and information technology.
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