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Telecom Business Review | Friday, April 01, 2022
A charging system must be versatile enough to make ad hoc adjustments, which can be accomplished with configurable business rules, to accommodate the scope and size of these functions.
FREMONT, CA: Different CSPs (Communication Service Providers) have implemented different strategies and business models to stay competitive in this new world. This has resulted in a greater variety of offerings and an overall better customer experience, including diverse pricing models and, most importantly, billing.
It is one of the main reasons behind CSPs providing improved customer experiences while also widening their range of provided services and concentrating on core operational excellence, whether it is retail billing, business billing, interconnect billing, roaming billing, split billing, MVNO/MVNE billing, carrier billing, convergent billing, e-billing, video billing, or any other.
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Here are three agents of change in telecom billing and charging:
IoT & M2M
IoT and M2M are two of the most important emerging areas in this space, powered by the needs of various industry verticals such as healthcare, smart cities, transportation, hospitality, finance, retail, and manufacturing, among others.
One of the problems facing CSPs is billing these various verticals, with millions of new devices being linked daily and even more transactions taking place every second. A charging system must be versatile enough to make ad hoc adjustments, which can be accomplished with configurable business rules, to accommodate the scope and size of these functions. IoT and M2M are becoming increasingly critical in powering an industry-agnostic charging system that can charge telco and non-telco events while still being flexible enough to bill all types of customers and produce invoices in whatever format and currency the customer requires.
Cloud-based Convergent Billing & Charging
Convergent billing and pricing have undergone a transition due to digital transformation, moving from simple measurement to one based on real-time data and personalized for each customer. CSPs have been able to do this by segmenting user data to build tailored deals and goods for various audiences within their network. Furthermore, billing-as-a-service has grown in popularity as CSPs aim to maintain leverage over billing and charging while lowering OPEX and CAPEX. Delivery methods will change as well, focusing on private clouds and multi-tenancy.
Policy Management
With the introduction of 5G, it was clear that billing would need to change to accommodate regulation and QoS-based real-time charging of non-telco events. Although some CSPs have disrupted the 5G market by charging consumers based on the quality of service, many others continue to charge and bill customers based on conventional product/plan-based charging. Network slicing has the advantage of allowing operators to create private cellular networks for large businesses or use them for dedicated applications. Since the infrastructure surrounding 5G supports spending limit control features, allowing customers to track and consume within their defined limits, charging systems must respond more than ever by responding in real-time.
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