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Telecom Business Review | Thursday, August 04, 2022
Pre-tests offer feedback on your network and grant you the confidence to move from evaluation to execution. When pre-testing, look out to the MOS, or mean opinion score. This score evaluates the effectiveness of human speech as it is produced.
Fremont, CA: Moving from existing systems to UCaaS (Unified Communications as a Service) can be difficult. Consider what a functional Unified Communications platform involves: it must seamlessly connect multiple endpoints. The cloud migration process has dozens of moving parts, and one wrong move can be costly.
We see more and more instances of how technology has enhanced communication on all fronts. Some are free, like video chat platforms that rank among the best free conference call services. Businesses have noticed, with 56% of companies planning to migrate to UCaaS for smoother user experiences.
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Formerly disparate information and services have been gathered by the Internet of Things (IOT). The phrase "internet of things" relates to the collective experience of bridging technology and information to create consistent workspaces and user experiences.
Pre-test MOS
Pre-tests give feedback on your network and give you the confidence to move from evaluation to execution. When pre-testing, concentrate on the MOS or mean opinion score. This score assesses the efficacy of human speech as it is produced.
Subjects either contact each other or listen to pre-recorded messages while in a soundproof room, based on the testing method. They then rate the transparency on a scale of one (lowest quality) to five (highest quality).
Businesses can better understand potential jitter, latency, and packet loss by using this test. The MOS is crucial to the successful implementation of unified communications and VoIP. This is because it has become an industry standard and provides a rating that will inform any firm's next steps.
Involving End-Users
Comprising a diverse set of users early in the migration process can help an organization determine pitfalls it may not have known otherwise. It tracks the same logic as unfurling a time series database. One wants to collect and analyze as much data as possible.
One should consult with users to guarantee that the required features are included in the new UCaaS platform. For example, do they need to share a desktop view or a breakout session platform during meetings? One should not assume that what they require is automatically included in a cloud offering. Keeping end-users and businesses advised from the beginning makes detecting any potential friction between the technology and the users easier.
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