Mike Lipic, Co-Founder & Finance Expert and Mike Gieger, Co-Founder & Negotiations Expert, Jeff Waters, Principal, & Technology Solutions Expert
With a majority of employees working remotely, companies today require best-in-class voice, data, and cloud solutions to operate efficiently. As such, finding the best telecom vendors to meet their specific needs is essential, yet extremely challenging. Generally, engaging with telecom vendors is a complex task filled with legal, financial, and operational risks.
Given their difficult-to-navigate hierarchies, the work of mitigating these risks snowballs into a “headache” for most organizations, leading to a loss of time and revenue. Such vendor engagements are low on contact and high on discontent. They tend to create more friction than innovation and can result in significant business downfalls. This is where telecom vendor management service providers like Serviam come into the picture. They help businesses find the right vendors and manage those engagements without increasing the pressure on in-house resources.
“We empower businesses to identify risks in the telecom industry, find fit-for-purpose solutions, and build long-term strategic partnerships with their vendors,” says Mike Lipic, the Co-Founder and Finance Expert of Serviam. To do this, the company adopts a unique Lifecycle Management approach that helps their clients manage vendors at every step needed to acquire services like VoIP, SIP Trunking, Hybrid Cloud, Fiber Internet, and Metro Ethernet.
A typical engagement begins with Serviam assessing their clients’ business imperatives, analyzing the existing environment and its alignment with organizational goals, and understanding their future requirements. The company then builds a solution that meets clients’ technological, financial, and risk-mitigation objectives.
We empower businesses to identify risks in the telecom industry, find fit-for-purpose solutions, and build long-term strategic partnerships with their vendors
This is followed by negotiating the best deal for clients through a managed competitive bidding process that leverages Serviam’s unique insight into carriers’ pricing models. “We ensure that the contract includes industry-leading SLAs and conditions, and we identify all hidden costs that can disrupt their Total Cost of Ownership (TCO),” adds Mike Gieger, Co- Founder and Negotiations Expert of Serviam.
In addition to the pre-sales support, Serviam delivers comprehensive post-sales services to clients. It deploys an expert back-office support team to manage their projects and implement solutions. The company establishes an effective collaboration between clients and carriers to address potential technical, contractual, and logistical issues during the deployment phase. Dedicated to providing the best outcomes for clients, Serviam evaluates and ensures that the installed solution fulfills their clients’ business objectives. “We provide strong ongoing support to clients. Whether it is an issue pertaining to billing, contract governance, or any other day-in-day-out nuances with the carrier, we help them mitigate those challenges,” says Jeff Waters, Principal and Technology Solutions Expert at Serviam. Furthermore, the company provides monthly invoice reconciliation, consolidates financial reporting to ensure complete visibility into budget impacts, offers MACD support, and manages contractual adjustments as business needs change.
Serviam is well-recognized for its potential to provide simple and flexible contracts that anticipate changing business requirements. They help clients adapt quickly to changes without having to start over from scratch. This allows the client to eliminate unnecessary spending on contractual issues and disputes.
This customer-first approach has empowered Serviam’s evolution from a three-member company into an industry leader who serves many prominent businesses across the country.
With such a powerful value proposition, Serviam has served as a go-to partner for several organizations, helping them navigate through hardships and risks created by the pandemic. Anticipating an increased migration to the cloud and the merger of telecom and IT environment, the company is enhancing its capabilities to provide comprehensive support to clients for their smooth transition. “We understand organizations’ growing need for telecom solutions and services and their quest to find the best vendor for staying ahead of the pack. As such, telecom vendor management services will gain great traction in the future. Our goal is to be at the forefront of these developments to help our clients keep their business running seamlessly,” concludes Lipic.
Thank you for Subscribing to Telecom Business Review Weekly Brief
This content is copyright protected
However, if you would like to share the information in this article, you may use the link below: